The home of customer engagement at Lampton Services
Our VoCC team are the main point of contact for our customers. We work with residents and communities to ensure we’re putting our customers at the heart of everything we do.
We hold events throughout the year in communities across the borough and undertake surveys and specialist community support like help writing CVs.
We’ve developed a customer charter to set out what our customers can expect from us.
Our Service Timescales
We’re responsible for the maintenance and improvement of many communal areas such as grassed areas, shrub beds and hedges. This is carried out by our team of experts in Lampton Services Greenspace.
There are certain meadow / wild grass areas that will only require cutting once a year. After cutting, waste material will be left on the ground for 3-5 days to disperse seeds before being collected.
A minimum of once a year, normally during the winter months, all grassed areas will be returned to their original line, other than where changes or improvements have been agreed with the council.
As a guide, weed control on soft landscaped areas will be carried out a minimum of twice a year in spring and late summer.
Tree emergencies will be responded to within 4 hours
Trees must be inspected a minimum of once every 3 years. Any tree that is a cause for concern following inspection will have a schedule of further inspections arranged and any remedial work will be prioritised according to urgency.
Lampton Services Greenspace will respond to enquiries within 10-14 working days.
Your waste is collected by Lampton Services Recycle. Our teams collect hundreds of thousands of bins from homes and businesses every month. We’re really proud of our high collection rates and great service.
Missed collections – In the unlikely event we’ve missed a collection, we’ll return within 24 working hours to rectify this.
Bins and containers deliveries – within 3 working days.
Bulky waste collections– If the office or crew make an error, then we’ll come back the next working day.
Get in touch with us
We are committed to improvement; therefore, we will treat compliments, comments and complaints positively and use them to improve our services. If you wish to comment on a service you can do so by clicking here.
We will securely manage and protect the data of all our customers in accordance with GDPR regulations. Furthermore, we are committed to providing equal access and opportunities to deliver high-quality services that meet the diverse needs of everyone in the community, all while upholding stringent data protection standards.
If you have any customer feedback, contact us via email: TalktoLampton@lamptongroup.co.uk
Community Funding
As part of our work we support our customers with a community fund and look for suggestions from our customers on how this is best spent.
Community gardens, a community hub, football pitch or basketball court are all suggestions that we could look at helping to fund.
We can’t do it without your ideas, so why not get in touch today and tell us what your community needs to be a success for residents.
Encountered a problem?
If you’ve encountered an issue with your housing repair, please get in touch directly with the London Borough of Hounslow
Have your say!
We’d love to hear from you so we can continue our ever improving journey.
Our teams conduct surveys year round, sometimes in person, but more often after one of our operatives has visited for a planned maintenance or repairs appointment.